QUESTION: How are your products different from the other stain and odor products on the market?

ANSWER: Our products use the latest in safe bacteria technology. We use safe bacteria that target specific components in urine. There are five main components in urine; urine, marking scent, sticky mucous, pheromone and uric acid. Each bacteria targets one of these main components and removes it from the substrate (carpet, floors etc.) it has attached itself. The safe bacteria eat, process the component until it is gone. Then the bacteria go dormant for up to two years waiting for a component it targets to reappear. Too the best of our knowledge, we are the only company that uses targeted bacteria and not over the counter organic matter eating bacteria or blood enzymes. One bottle of our products has more cleaning power than all of the name brands combined!

QUESTION: We have a dog that has stained our carpet. I am concerned about the padding, floors and carpet. Will your products remove the old dried in stains and what will it do for the odors still emitted from the floor?

ANSWER: Urine that has dried will bond itself to anything it comes in contact with. This will include the floor base, whether concrete, wood or other material. Carpet padding will soak up urine and the liquid will dry inside and on top and the bottom of padding. All of our urine removing products are made using a safe bacteria that will safely digest old and fresh urine until it is gone. Depending on the severity of the problem will determine whether re-treatment will be necessary. Wait at least five days before re-applying liquid. Follow the instructions on the bottle before using. Use Poop-Off Superior Stain & Odor Remover.

QUESTION: My dogs have been peeing on the carpet a lot and I have tried many cleaners and shampooing the carpet, but to no avail. The carpet still smells really strong of urine. I used an enzyme based cleaner once before and when I got it, the bottle said that if soap or cleaners had been used on the carpet, it could make the product ineffective. Is this true with your product and do you have any type of money-back guarantee if the urine smell remains? Also, the urine smell has been set in for many months and I am sure it is deep into the padding and floor underneath. How much of your product should I expect to need for this problem? The main area they have gone pee in is the upstairs-an area about 10 feet wide by 20 feet long. Thank you

ANSWER: First thing first. Dogs that pee on carpet are not housebroken. Whether they are still puppies or full grown dogs. You must retrain them to not go in the house. Start from scratch with our housebreaking page on our site and get them housebroken.

The area you are trying to cover is very large. Yes, the urine is deep down in the padding and possibly the flooring. Purchase a 18 inch blacklight that plugs into the wall socket and shine the light about four inches over the carpet top. Where it glows at night is urine. Then, pull up the corner of the carpet and look to see what you see underneath. If the padding and backside of the carpet are dark, you have urine problems that will not be cured by any product. My recommendation is simple: Pull out the carpet and padding. Purchase two gallons of Poop-Off Superior Stain and Odor Remover and treat the flooring. The blacklight will show you where the urine reached the flooring. Spray the area well with our product and let it work. DO NOT WIPE IT UP! Do not use other products while it is getting rid of the urine crystals and sticky mucous that remains in the flooring after using most carpet cleaning methods. A garden sprayer works well to dispense the liquid over a large area. Wait at least five-seven days before spraying again. Do not have new padding or carpet placed down until you treat the flooring and the side of the walls. Remove the old tack strip before treatment.

Carpet cleaning detergents reactivates urine, dissolves urine crystals and makes all new smells. That is why you can not get rid of the smells. Go to a carpet store and buy new padding and carpet. Crate train the dogs as mentioned on our site. If you are retraining them correctly, they will not have accidents in your home.

If replacing the carpet is not possible, then I would say five gallons of our product may do the trick. It can be used after using all the really terrible products on the market. The problem with enzyme based products is they do not use enough enzymes or the right type of enzyme. That is why they do not work. So, with a garden sprayer, lift up the carpet off its tack strip and spray the heck out of the padding and the back of the carpet. Let it sit and the Poop-Off will do its job. Do not respray for at least a week. Use the blacklight and see if the padding and the back of the carpet glows. If not, then you know the urine crystals are gone. If they glow, then retreat with Poop-Off. Do not respray before a week or this will cause the bacteria we use to eat the new spray and stop eating the urine.

Buy or rent a carpet knee-kick restretcher and place the carpet back down. You might find a carpet installer to put the carpet back down. I recommend new tack strip. Since urine will soak inside the strip and be harder to remove.

Our company started by Carpet folks that saw what pet urine was like under the carpet after being cleaned by professional carpet cleaners and the national brands of stain and odor products. What we make is the only products on the market that truly work, if used according to directions. We do guarantee all our products when used according to the directions on the bottle.

QUESTION: We have beige carpet and after using your product to remove a small urine stain our carpet color has changed.

ANSWER: Nothing in our product can change the color of carpet. What you see is our product returned your carpet to its original color by removing soil and other matter that caused the carpet to be dirty in that spot. Urine can bleach or dye beige fibers if left on too long. Once the carpet has been dyed, only dying the fiber again can return it back to normal. We recommend you clean your carpet and you should have it back to its natural color. Not all carpet cleaners use professional grade cleaners, that is why after a carpet cleaning or spotting, most carpets return to a dirty look when the carpet is dry. You can use a gallon of our products to clean your carpets and the results will have you smiling in glee..

QUESTION: Our cat has been urinating on our furniture and floors. Will your products remove the stains and odors?

ANSWER: As long as the furniture and flooring is water color-safe Dumb Cat Anti-Marking Spray will safely remove the odors, urine and stains from your furniture. Make certain you follow the directions on the bottle. All the urine inside the padding of the furniture will be safely digested and vanish. Use the sprayer to fine mist the furniture as needed to control odors. Once a cat has an accident you must remove the marking scent that is causing litter box confusion. This scent remains in a sticky mucous that bonds itself with fabrics, padding and wood substrates etc. Unless you get out the sticky mucous that contains the scent, the cat will continue to have scent confusion. Dumb Cat is the only product that removes the sticky mucous. Over the counter stain and odor products only attack the urine and stains and have no effect on the sticky mucous. This is why cat owners stop using most products and give up in utter frustration. Dumb Cat works when you stop using the name brand products that take your money and do not work.

QUESTION: We plan to have new carpet laid. Under the old carpet is long-term dried urine markings from the previous owners. What can we do?

ANSWER: After the old carpet and pad have been removed you should treat the total area with our products before new padding is laid. Using a garden pest style sprayer, spray or pour Dumb Cat or Poop-Of Superior Stain & Odor Remover at a ratio of five parts water to one part product into the sprayer. Spray liberally all affected areas and do not wipe up. New padding can be laid over treated area. The longer you allow the liquid to work before laying new pad, the more effective the digestion of the urine will be.

QUESTION: How do you remove urine odors and other pet problems in clothes caused by pet accidents?

ANSWER: Pre-spray clothes before placing in washing machine with regular detergent. You will find all the stains, odors and urine removed after the wash. For Cat urine or stains use Dumb Cat. For Dog related accidents, use Poop-Off Superior Stain & Odor Remover.

QUESTION: Our pet had an accident on our Mattress. It has soaked into the padding and left a yellow stain on the top of the Mattress. What do we do?

ANSWER: Use Dumb Cat to remove the urine inside the mattress from cat accidents. Use Poop-Off Superior Stain & Odor remover for dog, human and small animal accidents inside the mattress. Both products will remove the yellow urine stains on top of the mattress. Unless the fabric is not color safe and discolors due to contact with urine, blood or other matter. Many manufacturers of mattresses use fabrics that will discolor when wet. Our products will not remove these fabric changes. Follow the directions on the bottle for best results. Some manufacturers use fabric that causes a wicking effect. The urine stain moves out from the center to make a ring. Mist the outer areas with our product and wipe with a wet clean rag to remove the ring effect. All our products comes with a money back guarantee. For stains inside the padding pour a liberal amount of product directly into mattress from the top. Gravity will direct the liquid to the source of odors and stains. The problem will be eliminated as the liquid does it job. We do not recommend using any cleaning product on Pillow-Top Mattresses. We do not guarantee our products when used on the new style pillow top mattress pads.

QUESTION: I cannot get the dry powder urine treatment products to work. Why is that?

ANSWER: Dry powder urine treatment products only soak up the urine that is present at the sight of the accident. They cannot get below the padding where the force of gravity takes wet urine. Residue will always remain with dry powders as powders cannot pull out urine attached or dried to fibers or substrates. The padding and floors soak up urine or liquids and when they dry a permanent bond is made. All our liquid urine removers have a safe bacteria that digest organic matter and process it through their organisms to produce enzymes that continue the breakdown process. Eventually, nothing is left behind that can cause repeat stains or odors.

QUESTION: We have purchased and used enzyme liquid products like Nature's Miracle to remove pet stains and accidents with limited success. Why don't they work as promoted?

ANSWER: Enzymes are effective if it contains enough enzymes and depending on the type of enzyme is used within one hour of mixing. By the time you use most pre-mixed with water enzyme based cleaners, the product has lost its punch. Depending on the time allowed and amount of product used on a stain or urine accident will determine the effectiveness of the results. Keeping a urine stain wet for at least one-two weeks will allow the enzymes to work. Few people have the time or resources to keep the urine accidents moist. Because many of the enzyme products contain alcohol they dry up very fast, preventing the enzymes from doing their job. Stains will come out because of the Isopropyl alcohol and lead the user to believe it removed the urine. After a few weeks, the odors will return caused by the urine. The human nose will become accustomed to the smell and eventually not smell the odors. The problem is, others entering the home will smell immediately the melodious odors since the enzyme products did not do their job. Nearly all of the name brand stain and odor removers use a formula that is over thirty years old. You can tell if it is an old formula by it's ingredients. If it contains Isopropyl Alcohol, than it's the old formulation. Our private question we ask is, "If products like Nature's Miracle and Simple Solution work so well, why do you have to buy them over and over and over again?" Beware of products that claim to remove urine, pheromones and odors in a simple two minute process like micro waving the liquid to activate its ingredients. Pouring these products into carpet then waiting two minutes to remove just is not enough time to correct the problem. It seems every new company on the market has to have a gimmick to sell their product. Okay since you want to compare Nature's Miracle to ours, I'll fill you in on the facts. Nature's Miracle is now owned by 8 n 1. They bought the Nature's Miracle name and not the formula or ingredients. Petastic from Venus Labs owns the Nature' Miracle original formula rights and now sells their product as the "Original Formula." The original formula is, water, natures enzymes, Isopropyl Alcohol and citrus fragrance. The original formula is nearly thirty years old. The type of enzymes used is from research done and a type of enzyme from thirty years ago. Not the latest in enzyme/bacteria technology as found today in our products and others on the market. Isopropyl Alcohol is a class "B" poison. A commercial solvent that is also used for industrial cleaning. It is added to the above mentioned formulas to prevent salmonella and as a help in boosting the cleaning power of the formula. It's main drawback is its dangerous even in its low concentration and dries out the liquid very quickly once it is poured out of the bottle. Does the formula work? Sure it does. If it didn't how could it be on the market and grow to become the number one seller in the pet industry? Test of time? It's like an Urban Myth. If it's told enough, than it must be true! Thirty years ago the product was demonstrated to dissolve blood in a tiny jar by the founder of Pet's and People. They called their product Nature's Miracle, made claims and sold it as a ready to use product. Up to then all the products sold for urine removal were powders and concentrates. You had to mix with water and then use the product in your own bottle. So, the product gained a following and became a Pet product myth. It must work! Everybody sells it and raves how well it works. If it dissolves blood, then it must work on urine! That is what people believed and still believe. Over the last thirty years carpet manufacturing has changed and today if you use a product containing Isopropyl Alcohol you can void your warranty. The stain and water resistant coating on carpets will come off with the use of Isopropyl Alcohol. Does anybody care? Since nearly all the pet store name brands use the above formula, nobody seems to care or know about this issue. Eight and One uses their proprietary formula in the new Nature's Miracle. It does contain Isopropyl Alcohol, because their formula is also from thirty years ago. Cheap to make and cheaper to sell. There are a billion suckers out there that will buy anything that has a guarantee and claims to work wonders. Our product uses the latest in bacteria/enzyme technology. Born February 2004! We paid a major university to formulate a safe bacteria that would work on tough problems like dog urine and not void carpet or hard wood flooring warranties. It cost a few dimes more to make, but it blows the socks off the name brands and contains more enzymes than the three name brands combined! Plus it works so well, not even your relatives can smell urine in the home after its use. The name brands can never make that claim.

QUESTION: Our pet bird poops all over the house and cage. What can we use to remove the dried and fresh poop?

ANSWER: Get Poop-Off Bird Poop Remover. It works great everywhere the bird has pooped and will remove stains on clothing before the wash. Poop-Off has been tested to be safe when used with the bird in or outside the cage. It is non-toxic and biodegradable, certified salmonella free. Mildly scented and tested to be "gram-negative." Since 1996, Poop-Off has been used by zoo's, breeders bird stores and hundreds of thousands of bird owners daily to clean the worst bird messes. Many products that are designed to be used to clean bird cages contain harmful ingredients. Not safe to use with the bird inside the cage. Poop-Off was tested for three years before we went national with the product. It is so safe, you can clean the inside of cages with the bird sitting on its perch. You do not need to rinse off the product. You can use plain water to rinse if you wish on a rag or spray bottle. Poop-Off is safe to use on wood flooring and fabrics. Do not soak the product, instead brush or spray and wipe the poop off.

QUESTION: We noticed tiny black spots on the wipes when we opened a container of Poop-Off Anywhere Wipes. What is it? And are the wipes safe to use?

ANSWER: What we discovered the first time we saw these black specks is that they are not mold or mildew. A microbiologist looked at these specks under a microscope and did a culture test. They told us it is dirt or dust. The cause turned out to be the "Cutter" that is used to cut the wipes. After thousands of cuts, the blade is changed and it transfers for a second this dust or dirt onto the next wipe roll. We can have thousands of containers free of the specks and then one will appear only after liquid is poured into the container and it sits for a few days. The enzymes in the wipe trigger the dark effect of the dirt. The wipes are perfectly safe to use with the black specks.

QUESTION: One of our gallons of liquid has a dark residue around the top of the liquid. What is it? And is the liquid safe to use?

ANSWER: We use a special liquid indicator to make sure the product has not exceeded a high temperature. Instead of vanishing as it is supposed to do, one brand of indicator we used for a couple of months in the first quarter of 2004, turned black in some bottles after the product was filled and shipped. This black substance will not effect the product in any way. You can strain it out or remove it with cotton balls. You can also leave it in the bottle and shake the bottle and use the products as usual. The black residue you see is not mold or mildew and will not harm you or your pets. We have changed our supplier of indicator and no longer have this type of indicator reaction that would worry us if we found it inside a bottle. Sorry for the inconvenience or stress this may have caused you. If you want to exchange the bottle please contact us.

QUESTION: We purchased a bottle of Doodisolve Dropping Remover and the website took us to your website. Do you make Doodisolve?

ANSWER: Doodisolve is a very poor copy of Poop-Off Bird Poop Remover. A Poop-Off customer liked the product so much, they admitted in a newspaper article (on file in our office) to have paid a janitorial grade chemical company to copy the product. Our recommendation is that now that you found the Poop-Off website you can order the safest product available for your feathered friend. We spent six years testing fragrances and ingredients before we found a formulation that is safe around all avian species. The Poop-Off scent is not used in Doodisolve. We own the Doodisolve.com web address. In the last four years, over fifteen bird dropping and cage cleaners have made it to retail store shelves or on the internet and not one uses a scent or ingredients that is safe around all avian species and can be used with the bird inside its cage. This is why Poop-Off Bird Poop Remover is number one in sales.

QUESTION: Hello In regard to the following statement, why is orange oil harmful to birds? It's used by a lot of bird people for cleaning cages and general cleaning as it is thought to be safe. Thank you. Poop-Off contains no-contents that have been found to be dangerous to birds such as chemicals, solvents, orange oil, detergent, citrus fragrances, alcohol or bleach.

ANSWER: Thanks for your inquiry. Commercial grade Orange oil (d'limonene) is made from the outer skin of a specially bred orange from South America. It's original purpose was to be a replacement for paint strippers and insecticides which are made from dangerous chemicals. Orange Oil will strip the wax off nearly everything, including the wax coating on bird beaks, feet and feathers. It makes a great insecticide because it removes the wax coating on the outer shell of mites and fleas. Around birds, the fine mist gets into a birds air passages and lungs and can cause serious problems. If you read the instructions from Canopy Scientific-Kent Marine on their cage cleaner, it states it will strip the wax off floors and wood on furniture. You should never use Orange Oil cleaners with the bird in its cage. Before all the TV buzz by OxyClean and it's Kaboom orange cleaner, Orange oil used to be very inexpensive. So, every chemical and cleaning products company got on the band wagon and started to use the product instead of solvent based products. Because of EPA requirements, solvent costs have gone through the roof. But with the heavy advertising on TV for orange oil cleaning products, nearly every chemical company and many pet products companies, now make a orange oil based cleaner. Too sell their products they make claims that have no foundation. Claiming that orange oil is safe and cleans like nothing else. We say "Bunk!" Yes, it does smell nice, and thats one of the benefits from orange oil products. As a straight use non solvent based product, d-limonene can replace a wide variety of products, including mineral spirits, methyl ethyl ketone, acetone, toluene, glycol ethers, and of course fluorinated and chlorinated organic solvents. Boy, "It replaces some heavy duty industrial grade solvents." Bird's are very sensitive creatures. The wrong scent can harm them or household cleaners that appear to be safe. Even Proctor and Gamble on their Fabreze website tell you not to use their product around birds. They know the fragrance and perhaps the ingredients, they use in Fabreze can be dangerous to birds. Yet, with all the knowledge about safety and the use of certain ingredients and the availability of Poop-Off, pet stores, bird stores and bird owners carry and use products because they're inexpensive to purchase or somebody told them they used a certain product and it worked great! We spent three years formulating Poop-Off and three years testing it with bird breeders, avian veterinarians and zoo's before we went national with our product. It does not contain anything that can be harmful to birds! The scent we use is safe around all species of birds and people. Poop-Off does not smell like oranges for a very good reason. I hope this answers your questions?

QUESTION: We plan to have our carpet cleaned. Can we use your products to pre-treat areas before the carpet cleaners arrive?

ANSWER: Yes, you can pre-treat the areas. Spray the appropriate product on stains or areas affected by urine or pet stains and odors. Most professional carpet cleaners use detergents to surface treat carpet. Their products will reactivate old urine accidents and set-in stains. Commonly called "wicking" the stains re-appear soon after carpets have been cleaned. Pour directly over serious stains our liquid and do not wipe up. Use at least three days before the carpets are to be cleaned. The spots should not reappear after the cleaning.

QUESTION: Our cat keeps marking its territory and will not use the litterbox. We have tried everything and have no other ideas. What can we do?

ANSWER: Cats instinctively mark their territories. This same marking scent confuses the cat or kitten and they will stop using their litterbox. Spray Dumb Cat Anti-Marking Spray on areas where the cat left their marking. Do not wipe up. The special ingredients inside the product will permanently remove the marking scent and the cat or kitten will return to the litterbox. Use a blacklight or your nose directly over carpet to find the smells where the animal urinated. Only Dumb Cat has been proven to work on the unique marking scent left behind in cat urine. "Whole Cat Journal" evaluated cat urine removing products and rated Dumb Cat a "Best Buy" and one of only two products that they found that worked to remove not only the cat urine, but also the odors left behind in carpet. Current cat owner research says that ninety-eight percent of all cat owners have this problem at one time or another. Cats will stop using their litterbox for a number of reasons. First there are cat rules.

RULE NUMBER ONE: You must have one litterbox for each cat in the house. Three cats, three litter boxes.

RULE NUMBER TWO: Use a different type of litter in the litterbox or boxes. If one cat out of three does not use the litter box, then give them their own litter. When you bring home the new litter box or litter, place it in a bathroom or room that can be closed. Place the other two cats in another room until you set up your training room and find the problem cat. Fill the litterbox with the problem cat in the training room. Place a bowl of water and food along with a towel or bed to sleep in and place a catnip toy in the new litterbox training room. Play with the cat in the new litter box room. Now, leave the cat alone with its new litter box. Feed it and refill its water bowl for three days. Do not let it escape or let the other cats get into this temporary training room. Making sure the other two cats do not get into the new litterbox room. If the cat has an accident, clean up the mess with only Dumb Cat Anti-Marking Remover. Do not scold the cat. Just clean up its mess and check to see if it has used the litterbox. If after three days the cat does not use the litterbox, then try a different litter. First remove all the litter and clean out the litterbox. Go from clay litter to crystals or another type until you find a litter the cat will use. There are at least fifty brands of cat litter on the market, so you may have to try a few until you discover the magic cure for your one cat.

RULE NUMBER THREE: Spray everywhere the cat marked with Dumb Cat Anti-Marking Remover and let it do its stuff. If you do not remove the sticky mucous and pheromones the cat will go back to marking outside the litterbox.

RULE NUMBER FOUR: Buy a dozen mouse traps. Set the trap to snap and place one inside a paper bag and seal the bag with a staple or tape. When the bag is hit the trap should release and make a popping noise. Place these bags all over the areas where the cats mark while the Dumb Cat liquid removes the scent. This will train the cat not to go in this area. Some folks sprinkle a little catnip inside the bag to attract the cat. Your call as to whether you need the attractant. I find the cats instinctively go to the bag and soon learn to stay away.

RULE NUMBER FIVE: Be patient. Cats stop using their litterbox for a reason. Our rules usually cure the problem. Health problems can also cause litter box problems, even if a cat doesn't necessarily appear sick. For this reason, it is important to check with your veterinarian first. Some medical problems that can result in this behavior include painful urination or bowel movements due to bladder infections or intestinal disorders. Because of the discomfort associated with eliminating, your cat may avoid the litter box and begin to seek other places, hoping to find a location where it does not hurt. Only a trip to the veterinarian for a thorough physical examination - which may include a urinalysis - can rule out a medical problem. Animals also develop preferences about where they like to eliminate. These preferences may be established early in life, but they may also change overnight for reasons that we do not always understand. If your cat often reaches out and scratches the carpet after using the box, he may come to prefer the carpet over the litter box. Many cats seem to develop a preference for soft surfaces, such as piles of clothes or the bed, while others may prefer slick surfaces such as the bathtub or the kitchen sink. Cats with an outdoor history may prefer dirt or grass. To resolve a surface preference problem, the litter box needs to be made more like the textures your cat prefers for elimination. Likewise, the inappropriate places where your cat is soiling need to be made less attractive. For example, for a soft-surface preference, try the fine-grained, clumping litters. If your cat has been using the bathtub, provide a slick surface in the litter box by placing very little, if any, litter in the box. If your cat has been outside, try generic potting soil in his litter box. Contact us if this does not work and perhaps we will have other answers.

QUESTION: Our puppy keeps urinating all over the carpet and flooring. What can we do?

ANSWER: Puppies like kittens use their parents marking scent to find their way when lost. This marking scent is part of every urination. When the puppy has an accident, it sniffs for the scent left behind in its urine. You must remove this marking scent, otherwise the puppy will be confused. Poop-Off Superior Stain & Odor Remover was developed to permanently remove the unique marking scent and leave behind a deterrent that the puppy will not confuse with its marking scent. Basic enzyme products will remove the stains and some of the urine left behind, but they have no effect on the marking scent. Poop-Off Superior Stain & Odor Remover should be used on all puppy accidents. Use a blacklight to find accidents, or use you nose directly over carpet. Apply Poop-Off Superior Stain & Odor Remover as needed. Follow the instructions on our website for housebreaking puppies. If you follow the steps, you will have a housebroken puppy and end the need to buy stain and odor removers.

QUESTION: Our older dog has gone blind and had an accident inside our house. Since then it continues to have accidents. Any advice?

ANSWER: Use Poop-Off Superior Stain & Odor Remover over the areas where the dog had accidents. The special formulation will remove the scent that is confusing your dog. Since it is blind, it uses this scent to find where it is okay to urinate and fecate. Use a blacklight to find old accidents or your nose directly over carpet. Professional carpet cleaning will only re-activate the old stains and odors. Treat with our product before having your carpets cleaned. On hard floors, spray the accidents and allow the product to air dry before wiping up residue.

QUESTION: Our pets cage smells from urine. Any recommendations?

ANSWER: Try Poop-Off Superior Stain and Odor Remover or DooBeGone Habitat Wipes. Squirt a small amount in the cage as needed. It will remove stains and odors all around the house and anyplace your pet has had an accident. Works far better than powder or enzyme products and cost a lot less.

QUESTION: The birds in our neighborhood believe our car is their poop spot. How do we get the bird poop off the car? Much of it has dried hard as concrete.

ANSWER: You need Poop-Of Anywhere Wipes. Wipe it on the bird poop and it will instantly melt the poop, so it can be safely wiped away. It will not harm the paint or glass on your car.

QUESTION: Our boat is a target for every seagull and pelican in our marina. I see you make a All Marine formula. How well does it work?

ANSWER: Poop-Off All Marine Bird Poop Remover was formulated to remove with ease all types of sea bird droppings and fish messes. It is stronger than our Poop-Off Bird Poop Remover and has a different scent. You brush it or spray it onto droppings. Wait for it to soften the mess and remove it. In very hot weather we recommend you spray the droppings and cover the mess with a wet cloth. It can be a cloth wet with regular water or Poop-Off. Let it sit for at least thirty minutes and then the droppings are ready to remove. We tested the product in San Diego for three years. Over fifty boat owners used the product throughout the year and gave us feedback to improve the formula. The product is now being used all over the U.S. and the feedback we have been getting has proven to us we have a winner.

QUESTION: Our holding tank smells after using the stuff we purchase at our marine supply store. What do you recommend?

ANSWER: Get Poop-Off Premium Potty Potion. It works great to control odors for a very long time. We added more that enzymes than the three leading brands combined. You use less of our product than the regular stuff sold by most RV and Marine suppliers. The bacteria in our product digests the worst organic matter and smelly stuff. You will be pleasantly satisfied.

QUESTION: Where can we find your products?

Poop-Off Bird Poop Remover can be found at PETsMART, PETCO and Dr's Foster & Smith Catalog as well as thousands of bird stores in the U.S., Canada and Britain. Petstores are beginning to order our other products and its hit and miss as to who carries specific products. The problem lies with the distributor reps that work for Pet Distributors. If they have no motivation to put other products on store shelves, then the consumer has no chance of trying other products. Shelf space is also a big problem in most stores. New products sometimes never get a chance to prove their capabilities because of the old tried and true products that have been on the shelves for years. Only when the public ask for specific products, do store owners and buyers take notice. Or in Proctor and Gambles case, they spend millions of dollars advertising a new product and instantly it finds its way on store shelves. We offer all our products off our website. You will also find them available on over seven hundred websites around the world.

QUESTION: I looked for an EPA number on your bottle. Don't you have to have a EPA number?

ANSWER: The United States EPA and now all the states require EPA numbers on products that meet the EPA requirements for registration. Any product that says it "Kills" is likely to be under the "Pesticides Act." Germicides and pesticides are under this regulation. Cleaning products and the ingredients we use are not required to be EPA registered. In fact, the law states that we are not required by law to list the ingredients on our packaging. This is voluntary. Since none of our products make any claims to killing anything we do not need EPA numbers from any state.

The EPA regulation for numbers is very interesting to study. A manufacturer is required to have the ingredients tested and fees are paid to the U.S. Government and individual states where the product is to be used. The EPA number is issued for specific applications and the labels must be approved before the product can be sold. This is where many companies go wrong. Sub manufacturers purchase EPA approved products and repackage the product and make a new product. These new products also must fulfill the EPA and States requirements for the specific application the EPA Registration number was issued for. New products get into trouble and huge fines are paid because the sub manufacturer did not get approval for their purpose before selling the product. The sub registration number may only be valid in some states because the main manufacturer only registered their use and number in those states. Anybody using, selling a non-registered product under State and Federal EPA jurisdiction is liable for fines by selling what are considered, "unregistered pesticides," or EPA Controlled products. In simple terms: A product that received a EPA registration for cleaning bacteria off dentures cleaned in a dentist office, cannot be repackaged and using the same EPA number, sold as a germicide to kill bird cage bacteria/germs.

QUESTION: How did you test Dumb Cat Anti-Marking to make sure it works?

ANSWER: We make Dumb Cat Anti-Marking and Cat Spray remover specifically for cat problems. It's funny, but it was Anti Icky Poo that got us into the market. In the very late eighties we were distributing pet products in the San Diego area when a manager of a pet store told me she was looking for a product that would get cats back to using the litter box. She and her customers had tried everything on the market at the time that guaranteed results, Nature's Miracle, Simple Solution, Anti Icky Poo, Odormute, etc. and none of these products worked. The cats continued to pee and poop outside the litter box. I told her to pull up the carpet where these products were used to see what was underneath and in every case there was mold and mildew. Since all the products said to leave the area wet for two weeks this caused the mold and mildew under the carpet. At the time I was the distributor in pet stores for Mr. Max's, Anti Icky Poo from Lakeside, California where it was made. So, I took it personally that this product did not work. Mr. Max assured me that his product was the best and he had thousands of satisfied customers. He primarily sold his product to carpet cleaners that cleaned homes and a few pet groomers. I decided to do a test for myself and bought gallons upon gallons wholesale of all the name brand products I could purchase and poured them into unprinted white bottles, making sure to mark them with a ID to tell me what was inside the bottle. I copied the specific instructions that each manufacturer used on a sheet of paper with the ID and then went to Vet's to find pet owners with problems that the vet could not solve. Cat owners that had cats or kittens that pee'd outside the litter box were give three bottles to test. One bottle was marked "A" another "B" and another "C". They were given the instruction sheets and a postcard to return after three months. In all we had over three hundred pet owners testing at one time. Then the results and comments on the cards started to be returned. Not one of the three bottles worked according to the answers on the postcards. Over and over again the pet owner stated that they tried the bottles of our new products and the pet still had the same behavior or the carpet smelled of urine.

Depending on the problem, we then gave these folks a second set of bottles to try. Then a third set to test. After a year we had spent four thousand dollars on other stain and odor removing products and discovered what worked and what did not. For, in all three bottles given was the same brand of product. "A" contained the same product as "B & C", in each test. So, Nature's Miracle was in all three bottles, as was Anti Icky Poo and Simple Solution etc. On the cards the customer was asked what product they used in the past, before the test. Surprisingly, many listed the same products they tested and claimed they worked better then the samples given by the Vet. Nature's Miracle customers claimed that it worked better than A,B and C. Even though, A,B and C contained Nature's Miracle. Simple Solution and Anti Icky Poo customers said it worked better than our test products.

I continued to sell Anti Icky Poo and over the year, the return bins in petstores would be filled with my bottles of Anti Icky Poo that I sold to the stores. Customers returned them, claiming the product did not work to their satisfaction. I would credit the store back for the returned product. Finally, I told Mr. Max that I could not continue to sell his product, since I found too many returns in stores. It was then that I decided to attempt to discover why all these products did not work. After three long years of testing, paying for bacteria and enzyme counts of the name brands, I learned what was the problem. These products did not use the right type of enzyme or bacteria or have enough unit/counts to do the job as promoted. They all used off the shelf enzymes and bacteria that did not target urine or related issues. And still to this day, all the companies still use the same technology in their products. They all make the same claims and have thousands of satisfied customers who will tell you how great their products work. And with the internet, they continue to get thousands of pet owners like yourself to promote their products and rate them the best at removing cat urine. Nature's Miracle using their same formula repackaged it as, "Just for Cats." The same thirty year old formulation with a new name. We learned from a distributor that they did this because, our product Dumb Cat was gaining momentum on the market. Cat owners assume it is just for cats and swear at how well it works. Triple blind testing has proven that the Nature's Miracle product and the others really do not work at getting cats back to the litter box. Nor, according to the hundreds of pet owners that used them blindly, say they work to get rid of odors after three months.

We then spent three years and thousands of dollars testing formulations to discover what was needed to make a product that did work. That is how Dumb Cat was formulated. We then gave blank bottles to Vets and did a year of testing with our formulation and waited for the post cards to arrive. The Vets were amazed when their pet owners came in to their offices raving about the stuff. Their clients cats went back to using the litter box within a week of use and have not gone back to the spot again or started in another spot. We then sold forty thousand bottles in a direct marketing campaign and waited to see how many bottles were returned by paying customers. In all three bottles were returned out of forty thousand sold. We then decided to go active with our sales to our pet products distributors.

QUESTION: Do Life's Great Products contain Zinc Chloride?

ANSWER: None of Life's Great Products contain Zinc Chloride or Isopropyl Alcohol. What created this question was a chain letter message that was sent to millions of email addresses after the release of Febreze Fabric Spray. Life's Great Products does not believe that the content of the email here is true or the product should not be used for what it is intended for but should be used with caution, if used at all, around your loved ones. Febreze is primarily a top treating spray. It treats the fabric when applied in a heavy dosage. Proctor and Gamble on its "Febreze.com website says you must spray the product to dampen the fabric. They say it is not for removing pet accidents but for pet odors in fabrics. And P & G further states you should not use Febreze around pet birds! Most organic matter, stains and odors are inside the fabric, under the fabric and inside the padding and will not be removed by the use of Febreze. This was the email:

"There have been multiple instances of dogs and birds who have died or became very ill after being exposed to Febreze, a deodorizer/air freshener. Febreze contains zinc chloride, which is very dangerous for animals. Please do not use Febreze anywhere near your pets! If you have used it near your pets or on their bedding, clean the bedding/area thoroughly to remove the Febreze, and move the animals away from the area. Please pass this information on to other pet owners/caretakers, before more animals are injured or killed, and find a safer method of odor control. Febreze: This product is marketed as something that removes odors without covering them up. However, there is a strong smell to it, but worse than that, Febreze contains zinc chloride. Many birds have already been killed after this product was used in any proximity to them whatsoever, and some dogs have also died. Other dogs have become ill without dying. This product is marketed as safe around animals, and people have sprayed their dogs' bedding to remove the doggy smell, only to discover later on that their dog became deathly ill from it. There is one dog who lost most of her hair after being accidentally sprayed with some Febreze, though this particular incident also had a second factor involved (diet change). The Febreze bottle, as of December, 1998, has a picture on the back of a dog, which leads some people to believe it's safe to use in their bedding. If you have a cat or bird, Febreze (odor spray) is TOXIC!!!! This has been confirmed by a vet. It can kill your animal." Proctor and Gamble the makers of Febreze have stated that their product does not kill animals and have been supported by pet organizations to this fact.

QUESTION: Our company is a distributor of products. How can we buy your products directly?

ANSWER: Life's Great Products, LLC. sells its products in a number of ways. Just call us directly or e-mail for information if your question is not answered on our distributors info page.

QUESTION: Can you explain more about The Products Study?

ANSWER: Between 1990-2004 our company has run blind studies of the effectiveness of pet stain and odor products. Using actual products we re-bottled and labeled bottles and coded them so only we knew what product was inside the bottle.

We purchased from pet stores, grocery stores, hardware stores and janitorial suppliers bottles and refilled white quart bottles with these products. Replacing the type of dispensing cap as used by the manufacturer. Using a ten digit code on each bottle did not allow the tester to know what product was inside the bottle. Some of the products tested were: Natures Miracle, Simple Solution, Anti-Icky-Poo, Advance Chemicals, Rug Doctor, Resolve, Odor Mute, Dumb Cat, Poop-Off, Bissell, Arm & Hammer, Complete, Oxy Fresh, Fresh n Clean, Oxy Clean, Wee Wee, Wiz Out, PetsMart Brand, Odorz Out, Urine Off, Petastic and K.O.E.,

Pet owners were asked to enter the study if they had dogs or cats that failed to go outside to potty or use the litter box. Every pet owner was told that they were testing a new product developed to get their pet back to the proper spot to go potty. The goal of this test was to determine if the product two quarts they were given, would get the pet back to its proper place to go potty. The test did not study the stain and odor removing aspects of the product.

Pet owners were given a form with questions and an envelope with a stamp and address attached to return the questionnaire to a Post Office Box.

At the top of the form was the ten digit number showing what product they were using.

Not one of the over the counter name brand products worked. Not one pet owner reported that the name brand product they tested worked to stop accidents inside the home. Cats still urinated in corners of the home and dogs, puppies used the floor or carpet to pee and poop. All the claims made by the product companies on their bottles turned out to be false. The claims that pets would not return to pee and poop were found to be untrue. The name brands along with generic store and janitorial brands failed also.

Only two products received positive feedback on nearly all returned test forms. These products were Dumb Cat Anti-Marking and Cat Spray Remover and Poop-Off Superior Stain and Odor Remover. Form after form was filled out that the product worked. Cats returned to the litter box or outside and dogs stopped going potty in the home.

Pet owners want products that work. Nearly anything can remove stains from carpet and a few products can actually get out odors from urine. Pet owners report that what they really want is products that stop their pets from having accidents inside the home and car. We formulated our products for these needs. The only ingredients our products have in common with the name brands is water. The ingredients the name brands and professionals products use do-not work.

Perhaps it is time the pet owner should be offered products that truly work!